Refund policy
Glowcose NZ Returns & Warranty Policy
SJDB Holdings Ltd, trading as Glowcose NZ
Glowcose NZ is committed to providing high‑quality products and reliable customer support. This policy outlines our approach to returns, warranty coverage, and how to seek assistance if you experience an issue with your Glowcose device.
Returns Policy
Change of Mind
Glowcose NZ does not accept returns or provide refunds for change‑of‑mind purchases. This includes situations where a customer’s Continuous Glucose Monitor (CGM) is not compatible with the required apps for Glowcose functionality.
Glowcose lights currently work only with the following CGM data‑sharing platforms:
Dexcom via Share
FreeStyle Libre via Link‑Up
Nightscout integration
If your CGM does not support one of these platforms, the Glowcose light will not function as intended. This is not considered a fault with the product and therefore falls under our change‑of‑mind policy.
If you are unsure whether your CGM is compatible, please contact us before purchasing and we will confirm this for you.
Please ensure you review product information carefully before completing your order.
Warranty Coverage
Warranty Period
Glowcose lights are covered by a 12‑month warranty from the date of purchase.
What the Warranty Covers
This warranty applies exclusively to manufacturing‑related faults or defects. If your device develops an issue that is determined to be the result of a manufacturing error, we will work with you to repair or replace the product in line with our obligations under New Zealand consumer law.
What the Warranty Does Not Cover
The warranty does not cover:
- Misuse, improper handling, or damage caused by incorrect operation
- Accidental damage, drops, spills, or exposure to unsuitable environments
- Modifications or unauthorised repairs
- Normal wear and tear
- Issues arising from incompatible CGM devices or unsupported apps
Troubleshooting & Support
If you experience an issue with your Glowcose light, we recommend:
- Reviewing the FAQs on our website for common troubleshooting steps.
- If the issue persists, contacting us directly at hello@glowcose.nz with your order details and a description of the problem.
Our team will guide you through the next steps and assess whether your device qualifies for warranty support.